Application Management and System Maintenance

Follow the sun model of managing your applications while you sleep

Our Application Management Services supported by our strong Healthcare domain expertise helps our customer managing their pristine environments and applications for a smooth business function.
While the implementation and development project has a definite end, they leave behind the ongoing operational challenges forever. We at Agile provide Healthcare Application Management Services and Support through our robust AMS Process Framework, thereby enabling our valued customers to concentrate on their core business while we manage the information application environment.

We also operate and monitor the daily batch processes needed in a health plan organization. We are experienced with various job schedulers such as Tidal, BMC, Sun Grid and Open Source schedulers and cron jobs. All our operations are highly driven by SLAs and we are committed to not only to meet but exceed the performance parameters agreed in our SLAs Our Application and Service management processes ensure the perfect IT alignment with your business requirements. We place the right IT and Data Governance structure that is critical to your IT Management Strategy.

Our Application Management Services in healthcare guarantees low services downtime, accurate infrastructure sizing for application support and high application performance through systematic capacity and availability planning. Through our Application Management Service Center, we provide day-to-day application support including maintenance, enhancements, vendor fixes and patches as well as take corrective action to application-specific production problems via Tier II and Tier III Support.

Our Global Delivery Model provides Application Maintenance and Support while reducing the cost of service. Time differences are leveraged to improve the speed of delivery and enhance quality through standardized processes, peer reviews and product Q/A’s. Whether it is batch monitoring or job execution; we manage your applications while you sleep.

Why Agile AMS ?

  • Improved Production Monitoring
  • Constant monitoring of jobs, interfaces and system generated alerts
  • Improve quality statistical process control
  • Improved Trouble Ticket Repair
  • Leverage 24-hour work day to provide support
  • Trend analysis – proactive monitoring  for potential issues
  • Improved Quality
  • Peer reviews, Q/A of work with end-user for acceptance followed by production monitoring
  • Leveraging blended-shore enables savings thru amalgamated labor rates

Delivering AMS Excellence

  • Batch Monitoring and Support – From Scheduler maintenance, run books, job, and alert to executing interfaces, we manage your end-to-end job needs.
  • Tier 2 Application Support – 24X7 application support, end-user problem resolution, and advisory assistance on applications.
  • Tier 3 Vendor Support – Report issues directly to the vendor via phone or web-
    based task tracking system. Track open tasks reported with a vendor to ensure timely response and escalate issues as appropriate

AMS Framework

Agile Health Technologies Inc.’s Application Management and Batch Monitoring provide the most cost effective and highest quality services. The well laid Application Management Services framework defined by Planning, Transition and Steady State ensures uninterrupted business operation throughout. While the follow sun and global delivery model ensures excellent cost savings on your operations.

Our SLA driven support model ensures your success while continuously
hardening our service delivery. Well defined Standard Operating Procedures for On-call, Problem escalation, Root cause analysis and client communication are the key to our success. Flexible resource model with easy ramp and ramp down along with our high domain expertise bring in additional cost savings to our customers. best professional

At Agile, we strive to improve and effectively implement innovative business solutions and processes in a diverse range of healthcare organizations. Our highly skilled business analysts efficiently connect the dots between user needs and technical requirements. Our solution architects work closely with businesses, ensuring the best-optimized solution possible.

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Client references can be provided upon request.

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