Our Application Management Services supported by our strong Healthcare domain expertise helps our customer managing their pristine environments and applications for smooth business function.
While the implementation and development project has a definite end, they leave behind the ongoing operational
challenges forever. We at Agile provide Application Management and Support through our robust AMS Process Framework, thereby enabling our valued customers to concentrate on their core business while we manage the information application environment.
We also operate and monitor the daily batch processes needed in a health plan organization. We are experienced with various job schedulers such as Tidal, BMC, Sun Grid and Open Source schedulers and
Our Application Management Services guarantees low services downtime, accurate infrastructure sizing for application support and high application performance through systematic capacity and availability planning. Through our Application Management Service Center, we provide day-to-day application support including maintenance, enhancements, vendor fixes and patches as well as take corrective action to
Our Global Delivery Model provides Application Maintenance and Support while reducing the cost of service. Time differences are leveraged to improve
Why Agile AMS ?
- Improved Production Monitoring
- Constant monitoring of jobs, interfaces and system generated alerts
- Improve quality statistical process control
- Improved Trouble Ticket Repair
- Leverage 24-hour work day to provide support
- Trend analysis – proactive monitoring for potential issues
- Improved Quality
- Peer reviews, Q/A of work with end-user for acceptance followed by production monitoring
- Leveraging blended-shore enables savings thru amalgamated labor rates
Delivering AMS Excellence
Batch Monitoring and Support – From Scheduler maintenance,
Tier 2 Application Support – 24X7 application support, end user problem resolution and advisory assistance on applications.
Tier 3 Vendor Support – Report issues directly to vendor via phone or web-
based task tracking system. Track open tasks reported with vendor to ensure timely response and escalate issues as appropriate
Agile Health Technologies Inc.’s Application Management and Batch Monitoring provide the most
Our SLA driven support model ensures your success while continuously
hardening our service delivery. Well defined Standard Operating Procedures for On-call, Problem escalation, Root cause analysis and client communication are the key to our success. Flexible resource model with easy ramp and ramp down along with our high domain expertise bring in additional cost savings to our customers. best professional
At Agile, we strive to improve and effectively implement innovative business solutions and processes in a diverse range of health care organizations. Our highly skilled business analysts efficiently connect the dots between user needs and technical requirements. Our solution architects work closely with businesses, ensuring the best optimized solution possible.
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Client references can be provided upon request.