Delivering Value Through Integrity, Passion, And Strong Client Relationships
Accountable Care Organizations
The Need
Multiple client ACOs needed to align IT plans with overall strategies and CMS requirements, improve core business processes, set IT priorities, select clinical solutions, and secure stakeholder buy-in.
What We Did
Worked with stakeholders to develop IT ‘roadmaps’, establish Board-level IT governance models, optimize key processes, drive vendor selection efforts, and manage implementations.
The Result
These organizations transformed ambiguity into certainty, establishing clear IT priorities and effective linkages to critical stakeholder groups. They engaged vendors with clearly-defined requirements.
Healthcare organization affiliated with a major university hospital system
The Need
This large physicians organization was about to undertake the largest project in its history, a private Health Information Exchange (HIE) implementation linking several affiliated clinical entities to drive coordination of care and analytics.
What We Did
Developed a Program Charter and schedule, and executed a formal program kickoff. Leveraging best-practice PM methodologies, we managed multiple EHR integrations, while ensuring effective stakeholder communication.
The Result
Our efforts instilled structure and accountability, drove on-time execution, and ensured vendor performance. The organization’s executive management team used our successful engagement as the impetus to establish a PMO, with our help.
World class, Boston area hospital interested in piloting real-time locating system (RFID/RTLS) technologies in its inpatient clinical settings
The Need
Our client had been unable to mobilize to plan and execute the pilot. Stakeholders were diffused throughout the hospital and were not engaged. Vendors were anxious to participate, but a lack of organizational focus was creating inertia.
What We Did
- Assessed current state; validated scope
- Established program governance
- Identified critical success factors
- Developed requirements and initiated vendor management
- Developed a comprehensive plan.
The Result
After two years of inertia, our client made dramatic progress during the first three months of our engagement. During our eight month engagement, our client successfully engaged four vendors, initiated testing, and formulated a house-wide RTLS strategy.
Large Commercial Health Plan
The Need
Configuration and software testing within the client organization was managed primarily at the project level. Project teams within the organization were not able to consolidate their testing resource requirements, resulting in over-allocation of temp resources.
What We Did
Developed well-defined testing methodologies and processes, including process roadmaps, estimation models, staffing models, status reporting, etc. The engagement model included Testing Lead participation throughout the project lifecycle to ensure a seamless testing and release process.
The Result
Through the implementation of our methodology, the client was able to support Enterprise Projects, Services Requests, and Production support work simultaneously, with proper resource planning. This resulted in reduced internal resource and external consultant needs.
Large Commercial Carrier
The Need
Needed a new Broker Compensation Program that aligned with the Corporate Strategy.
What We Did
Created entirely new commission and bonus plans aligning distribution compensation with the goals of the organization while maintaining overall competitiveness in the market.
The Result
Increased membership penetration in specific market sizes, products and target regions; increased net profit margins by nearly 50%. Effectively aligned broker distribution costs with desirable new business production.
Start-up Commercial Carrier
The Need
Needed to set up sales and marketing process for health insurance product offerings and distribution channels for sales.
What We Did
Recruited sales, retention, and sales operations staff, created organizational strategies and marketing plan (TV, Radio & Print). Developed processes linking sales to other functional areas; created new products to align with appropriate market risks and compensation plans for internal staff and the distribution channels.
The Result
Gained over 27,000 commercial members in 3 years of operations and increased broker engagement from 32 to over 1,300.